❓ FAQ

 Frequently Asked Questions

When will my order arrive?

Processing time is 1–5 business days.

Shipping usually takes 7–21 business days depending on your location.

Because we work with international suppliers, delivery times may vary.

Why did my items arrive separately?

Some products may ship from different suppliers, so they can arrive in separate packages at different times. This is completely normal.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email (when available).

My item arrived damaged — what do I do?

Please contact us within 48 hours of delivery and include clear photos or video of the issue. We will arrange a replacement or refund.

Can I return my order?

We accept returns only for: • Damaged items

• Incorrect item received

• Order not delivered

We do not accept returns for change of mind, size issues, or shipping delays.

Why is shipping taking longer than expected?

Delays can happen due to customs, holidays, or postal services. These are outside of our control, but your order is on its way.

What payment methods do you accept?

We accept secure payments via credit cards and other trusted payment providers.

How can I contact you?

You can reach us at:

Msshop1116@gmail.com 

We reply within 24–48 business hours